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Posted: Friday, 4 November 2016, 0:08

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Job location:Belfast - Ravenhill Road
Salary:£24,717 per annum
Hours:35
Worktime:Monday to Friday 9:00am to 5:00pm
Telephone:028 90645919
Email:info@adviceni.net


Job Duties:
- To ensure the effective operational management of the Welfare Reform advice service, including liaising with the Project Manager to monitor and address service demand.
- To advise and support clients (either via telephone or face to face) who need help with any aspect of the welfare reforms that are affecting their lives.
- To line manage the advisers, including regular support and supervision sessions, work planning and annual appraisals.
- To monitor, address and report any issues arising from the service.
- To provide support to the advice team with the provision of advice to targeted clients as and when required.
- To support the team to use effectively the Advice Pro case management system for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

A full Job Description is available with the application pack (available from www.adviceni.net).
Qualifications / Experience:
Essential:
- Good standard of education.
- Completed Law Centre (WRAP), NIACAB (ATP) or Wiseradviser training or relevant equivalent.
- 1 years experience of effectively managing a small team.
- 1 years experience (paid or unpaid) of providing welfare rights advice, face to face or telephone, gained in the last 3 years.
- Experience of managing relevant projects.
- Producing and analysing statistical and trend reports.
- Working in partnership with other agencies.
- Sound knowledge of the social security system.
- Knowledge of the welfare reform and mitigations schemes.
- Demonstrable experience of working or volunteering in a role which requires effective verbal and written communication skills.
- Evidence of ability to understand complex information and legislation.
- Case recording skills.
- Ability to work with figures.

• Location: Belfast

• Post ID: 16199659 uk
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